Terms & Conditions
1 ACCEPTANCE OF TERMS
Your access to and use of www.safariandbeach.com and associated aliases (“the Website”), is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully acc epting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
2 ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
3 CHANGES TO WEBSITE
Safari and Beach travel limited reserves the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Safari and Beach Travel Limited shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
4 LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
5 COPYRIGHT
5.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Safari and Beach Travel limited or otherwise used by Safari and Beach Travel Limited as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
6 DISCLAIMERS AND LIMITATION OF LIABILITY
6.1 The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, Safari and Beach Travel Limited will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 Safari and Beach Travel Limited makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Safari and Beach for death or personal injury as a result of the negligence of Safari and Beach Travel Limitedor that of its employees or agents.
7 INDEMNITY
You agree to indemnify and hold Safari and Beach Travel Limited and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Safari and Beach Travel Limited arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
8 SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
9 GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
BOOKING CONDITIONS
1.Your Holiday Contract
The following booking conditions form the basis of your contract with Safari and Beach Travel Limited whose registered office is The Warehouse, Prince of Wales Road, Kingsbridge, Devon TQ7 1DY, UK (company registration number 6882433) “Safari & Beach” / “we” / “our” / “us”). The Contract will come into existence once we have issued our Booking Confirmation to you. No employee of Safari&Beach other than a director of Safari&Beach has authority to vary or amend any of the terms of the Contract or any promise, discount or refund.
2. To Secure Your Booking
To secure a booking we require an ‘initial payment’ deposit of 25% plus full payment of international flights if applicable. If a booking is made less than 60 days prior to departure then the deposit and the balance are payable at the time of booking and you will be expected to pay for the full cost of the holiday at that time in order to secure the booking.
Customers making a booking will be deemed to have read and accepted these Booking Conditions together with the general information pages contained on our website and documentation issued to you by us, including but not limited to our Privacy Policy and Terms of Use Policy on our website.
If more than two people are booking a holiday together, then this will be a ‘Group’ booking. The person making a booking on behalf of a Group will be the ‘Party Leader’. The ‘Party Leader’ warrants that he/she is over 18 years of age and has full capacity and authority to do so on behalf of all persons whose names appear on the Booking Confirmation and others whom he may later add to the Group. He/she also confirms that all such persons are fully aware of and accept these Booking Conditions and the details contained in the documentation referred to in these Booking Conditions. Once your initial appropriate payment has been received, we will issue a Confirmation Invoice. A binding contract between us comes into existence at the moment that we dispatch the Confirmation Invoice to the Party Leader.
Customers or Party Leaders are responsible for checking all documentation provided by us that all travellers’ full names are consistent with those in the relevant passport prior to booking confirmation. Any alterations thereafter may result in a surcharge.
We, or our agents, reserve the right to decline any booking at our discretion.
Bookings can be made over the telephone or email but are not guaranteed and will not be confirmed by us until we have received initial payment and we have issued our Confirmation Invoice.
Should there be an issue, such as availability, following the initial payment we will not process any monies until you have been informed and we have resolved the issue. If the issue cannot be resolved we will be happy to cancel your booking and to return your money to you.
3. Prices
Any prices quoted are subject to change and in the event of this we will notify you prior to issuing your Booking Confirmation and Invoice. If we have provided you with a quotation for your holiday, then the price set out in the quotation will be valid for the period stated in your quotation and we will notify you of any changes to the prices prior to issuing your Booking Confirmation and Invoice.
The deposit payable as set out in Clause 2 above shall be calculated as a percentage of the total cost of the holiday. Where flight costs are incurred, we will request the full amount of those costs as part of the deposit.
Holiday prices may be subject to change after booking. Holiday prices may alter up or down by a maximum of 10% due to unforeseen air or ground cost fluctuations. In the unlikely event that the holiday price increases above 10% you may cancel your holiday and will be entitled to a full refund of monies paid to us.
We reserve the right to vary the price of your holiday in relation to changes in transport costs (including the cost of fuel), dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports or airports, government action such as increases in VAT or park fees or any other government imposed increase, or the exchange rates mean that the price of your travel arrangements may change after you have booked. However, we will not vary the price of your holiday less than 30 days before your departure date. If we impose a surcharge which means paying more than 10% of your holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid to us (as mentioned above) except for any amendment charges. Should you decide to use this cancellation entitlement you must exercise your right to do so within 14 days of the date of our surcharge invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday price, then any refund due will be paid to you. However please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
4. Payment for Your Holiday
The balance of all monies due, including any surcharges applicable at that time, must be paid to us not later than 60 days prior to departure, the date of which will be shown on your Confirmation Invoice. In the case of non-payment of the balance by the due date, we reserve the right to cancel your booking and cancellation charges will apply in accordance with Clause 5 of these Booking Conditions. Should the booking be made less than 60 days prior to departure then the deposit and the balance are payable at the time of booking and any extra costs incurred by booking so close to the departure date shall be notified you.
Tour operators are no longer permitted by UK law to charge for payments by credit/debit cards for new bookings. Balance of payments for existing bookings must be paid by bank transfer.
If a Group booking has been made and the members of that Group wish to pay us individually and not through the Party Leader, then we will charge an administration fee of £25 per payment to process these payments separately from the payments made by the Party Leader.
5. If You Change Your Booking
An administration fee of £50 per person plus any additional cost incurred will be charged if a confirmed booking is changed or transferred to a different departure date or holiday at your request, up to 60 days prior to departure. Any change made after this time will be treated as a cancellation in relation to that aspect of the holiday and subject to charges relative to that cancellation at the rates laid out in Clause 6 below.
If the change made results in an increase in the cost of your holiday and the change is made prior to 60 days before departure there will be an increase in your deposit as well as the final payment. If the change is made within the 60 days prior to your departure the full difference will be payable. If the relevant payment is not made within 3 days of the change being made we will have the right to cancel the holiday. If you subsequently cancel the holiday to which you have transferred, the full deposit will be forfeited and cancellation fees will apply as set out in clause 6 below.
Please note that changes are subject to availability.
6. If You Cancel Your Booking
Should you wish to cancel your holiday, cancellation charges will be imposed. These are calculated from the day written notification is received by us, signed by the Party Leader. We take no responsibility for non-delivery or non-receipt of the notification of cancellation from you.
International flights are not refundable and 100% of the cost will apply. The cancellation charge will be calculated as a percentage of the total holiday price, excluding international flights, or if the cancellation relates to a particular excursion, the total price of that excursion, including surcharges, as shown below:
Cancellation charge as % of total holiday costs:
Before 60 days: Deposit only
60 – 40 days:50%
39 – 31 days:75%
30 days or less:100%
Non arrival:100%
7. If You Have a Complaint
In the unlikely event of a complaint whilst on holiday, we would ask you to inform our agent, tour representative or group leader as soon as possible whilst on your holiday in order to give us and/or the tour representative the opportunity to try and resolve any problems immediately.
Should you have a complaint about any of the holiday arrangements, we would ask you to inform both the relevant supplier and our representative at the time. Failure to inform relevant people of any issues as soon as possible may result in our ability to resolve the matter or your ability to make any claim being extinguished or at least reduced.
If you have a complaint or dispute with us which you are unable to resolve at the time, you should write a letter of complaint e-mailed to [email protected] no later than 28 days after the end of the holiday. This must include all relevant information and details of how you have attempted to resolve matters whilst on holiday in accordance with this clause.
8. Passports, Visas and Vaccinations
It is your responsibility to ensure that you are in possession of a valid passport and all necessary travel and health documents required for the entirety of your journey before departure, including any relevant visas or documentation required for you to travel to and access areas to where you are travelling. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc) is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied.
The passport, visa and health requirements at the time of booking can be viewed on the Foreign and Commonwealth Office website (www.fco.gov.uk). It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before travel. If you or any member of your party is not a British Citizen or holds a non-British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
You are recommended to obtain a copy of the leaflet “Health and Advice for Travellers” published by the Department of Health which is available from most post offices or by telephoning: 0800 555 777, prior to travel. If you are pregnant, before confirming your booking please check to ascertain whether the airline on which you will be flying will accept your reservation as restrictions may apply.
9. Insurance
Travel Insurance is your entire responsibility. You must ensure that you (and all members of your party) have sufficient travel insurance in place to cover you, together with your personal property, at all times and for all potential risks. You must ensure that your insurance covers you for the full duration of your holiday including, but not limited to, medical expenses, injury, death, repatriation (including helicopter rescue and air ambulance), cancellation and curtailment, and in respect of any sports or activities that you may wish to do whilst on your holiday. You must also ensure that there are no exclusion clauses limiting protection for the type of activities included in your holiday. Customers joining the holiday without adequate insurance may not allowed to continue on the holiday and refunds will not be offered in this instance.
10. Consumer Protection
When you buy an ATOL protected air package holiday from Safari&Beach, you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s License number 10103. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money that you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk
11. Holiday Participation
In accepting the Booking Conditions, you agree to accept the authority and decisions of our employees, tour leaders and agents whilst on your holiday with us. If in the opinion of such persons the health, level of fitness or conduct of you or a member of your party at any time before or after departure appears likely to endanger the safety, comfort or progress of a holiday, you or a member of your party may be excluded from all or part of the holiday without refund or recompense. In the case of ill-health, we may make such arrangements as we, or our agents or representatives, see fit and recover the costs thereof from you. We shall not be liable if you or any member of your party are unable to participate in the holiday due to your own negligence. Examples of this include, but are not limited to, the following: any member of your party is unable to travel for medical reasons, fails to be in possession of a passport which meets the requirements of the country(ies) of the holiday (please note that some countries require you to have at least 6 months validity on your passport from the date on which you leave that country), fails to get a required visa or health certificate, fails to check in early enough to catch the flight or to turn up in time for an excursion/activity for whatever reason, mislays or loses holiday documentation, is reasonably excluded by a supplier because of misconduct or medical reasons or is not provided with a holiday service because of an error in the information given by you. If in our reasonable opinion or the reasonable opinion of the provider of any part of the services to which your booking relates, you are behaving in a way which will cause or is likely to cause danger or distress or annoyance to others or damage to property we may terminate your holiday. If this happens, we will not pay you anything and you will be responsible for travel back to the UK. If we incur expense as a result of your behaviour you shall fully compensate us for that expense.
12. If We Change or Cancel Your Holiday
Due to the nature of the holiday it is possible that we may have to make changes to your travel arrangements and we reserve the right to do so at any time.
We reserve the right to cancel a holiday in any circumstances. However we will not cancel a holiday less than 60 days before departure unless:
(i) reasons of force majeure make the holiday impossible, these can include (but are not limited to), war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics, or health risks, technical or maintenance problems with transport, closed or congested airports, ports or stations, changes imposed by re-scheduling or cancellation of transportation by the transport supplier, such as flights by airlines or main charterer, the alteration of airlines or aircraft types, or other similar events beyond our control. In all cases we, upon cancellation, will return all monies paid, or offer an lternative holiday of comparable standard. Compensation includes, but is not limited to, any charges associated with ‘non-flexible’ type connecting rail or air fares.
(ii) you do not pay the final balance in accordance with these Booking Conditions
13. Our Liability
Bookings are accepted on the understanding that you (and those members of your party) appreciate the risks inherent in adventure and independent travel and that you all undertake the trips featured in our programme at own volition and of your own free will.
We accept responsibility for the services we have contracted to provide to you directly, subject to the limitations included in these Booking Conditions. We are not responsible for and have no liability for the acts or omissions of third parties (such as those providing excursions or other activities which you do not book through us).
Safari&Beach will have no liability to pay compensation to the Client for any failure to properly perform the holiday contract, where the failure is attributable to the Client.
We will not be liable to you for any failure to properly perform the holiday contract, where the failure is:
– attributable to a third party unconnected with the provision of the holiday services, and which was unforeseeable or unavoidable
– due to unusual and unforeseeable circumstances beyond our control (such as circumstance of ‘force majeure’), the consequences of which could not have been avoided even if all due care had been exercised
– due to an event which we, even with all due care, could not foresee or anticipate
Where we are required to pay you compensation, whether as provided in these Booking Conditions or otherwise, we will pay £40 per person, or, in appropriate circumstances, increase the sum to a maximum of two times the price of the holiday in respect of the relevant person to whom compensation is payable, except as regards any liability in respect of death or injury.
Our liability will also be limited in accordance with and/or in an identical manner to: (a) the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
Flight delays do regrettably happen and in such cases the airline is responsible for your arrangements where necessary. Where long flight delays result in late arrival at your destination, we are unable to give a refund on unused accommodation as rooms are held for delayed arrivals. Where long flight delays result in lost holiday time, you should check what coverage you have in your travel insurance. If you incur payments for such services in the event of a delay, we will not be liable for any such payments.
Should your flight be cancelled, your rights and remedies will be governed by the airline’s conditions of carriage. As a result you may be entitled to: (a) carriage on another flight with the same airline without additional costs; (b) re-routing to your destination with another carrier without additional costs; (c) receiving a full refund; or (d) some other right or remedy. We therefore do not accept any liability for any delay in your transportation from or to the UK whether the cancellation or delay is caused by adverse weather conditions, rescheduling by a transport supplier, airline, airport authority and/or action by air traffic controllers, mechanical breakdown or industrial action. Where long flight delays result in lost holiday time, no refunds are given by us and you should contact your airline if this occurs and check what coverage you have in your travel insurance. If you incur payments for such services in the event of a delay, we will not be liable for any such payments.
Where flight or ground arrangements to commence the holiday are not included as part of the holiday itinerary, our responsibility does not commence until the appointed time, and we shall not be responsible for any additional expenses incurred by you to meet up with the group, your guide, or at the point at which your itinerary booked by us commences. Where an inability to commence the trip at the nominated time occurs, and is outside of your control, compensation for late arrival and ensuing costs for meeting up with the trip should be sought from your own travel insurance and is not our responsibility. In any event, you should notify us of your late arrival as soon as is reasonably possible and make arrangements to commence the trip. The costs of commencing a trip will not be borne by us and are your own responsibility.
14. Marketing
Unless you provide us with written notice to the contrary, any likeness or image of you secured or taken on any of our holidays may be used by us without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.
All information published has been completed from current material and we have taken the utmost care to ensure fact and accuracy. There may be occasions when an advertised facility is either modified or not available. Such situation may be dictated by local circumstances, necessary maintenance (swimming pools), unsuitable weather, fuel shortages, accidental damage to accommodation or any other circumstances totally beyond our control.
15. Data Protection
By confirming your holiday through your initial payment you agree to be bound by the Privacy Policy available on our website.
16. Law and Jurisdiction
This contract is made on the terms of these Booking Conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
ATOL
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
